Please try again shortly. How does HP install software and gather data? To see if your product is still under warranty, go to the warranty check website http: Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Product sold without warranty: Already have an HP account?

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Scan resolution dpi 1. Javascript is disabled in this browser.

Instead, compare the colors on the page to the colors dots on the print cartridge label. One of the cartridges is low or out of ink. Already have an HP account?

HP Photosmart C3100 All-in-One Printer series Troubleshooting

Your diagnostic page may not look exactly like the picture below, but the right prnt left cartridges will print in the same areas of the page no matter which cartridges are installed. Javascript is disabled in this browser. If you have installed a refilled or remanufactured print cartridge, or a pdint that has been used in another printer, the ink level indicator will be inaccurate or unavailable. Lines or streaks always appear in printouts when the cartridges begin to run out of ink.


HP Customer Support – Software and Driver Downloads

Color mix If the color of the patterns or bars is very different from the color dots on the cartridge label, the cartridge is not functioning properly. Remove the new cartridge from its packaging, and then pull the pink pull tab to remove the plastic tape.

By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. See your browser’s documentation for specific instructions. If your diagnostic page shows smeared ink, c click here to continue troubleshooting.

Europe, Middle East, Africa.

HP Photosmart C All-in-One Printer series | HP® Customer Support

Would you like to view the product details page for the new product? Europe, Middle East, Africa. HP Photosmart C series self-test page. Modify your browser’s settings to allow Javascript to execute. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage in English. How does HP install software and gather data?

Microsoft Internet Explorer version. All forum topics Previous Topic Next Topic. Any time you change an ink the printer needs to complete an alignment.


If an alignment page continues to printcontinue to Printt five: You must identify c100 cartridge printed which part of the diagnostic page, so that if you find defects on the page, you will know which cartridge is the problem. Information and links in this thread may no longer be available or relevant. If an alignment page continues to print when you turn on the product, continue to Step two: The Virtual Agent is currently unavailable.

If an alignment page continues to printcontinue to Step three: V3100 these steps to reset and relocate the product. Depth with output tray extended. Reset and relocate the product A power reset drains power from the product and returns the product to the same settings after restarting.

Black and all three colors must be available. The printer software has probably been set to print in grayscale. Up to x optimized dpi up using a scan resolution of x ppi when copying onto premium photo media.